Frequently asked questions

We are open for business and the health, safety and well-being of the community and our employees is our highest priority. We are able to arrange contactless handover (collection and return) and servicing of vehicles.

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We are able to fulfill a contactless vehicle handover. Naturally we understand that our customers may have questions relating to their vehicle handover.

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Please let us know and discuss your circumstances.

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DriveMyCar is Australia's first and largest peer-to-peer car rental service. We make it possible for people to rent cars from other people with confidence. We do this by creating a ‘trusted marketplace' where Owners list their vehicles for FREE and Renters find and book the vehicles after passing our verification processes. Coverage is provided for accidental damage and theft.

We specialise in rental periods from 2 days – 365 days and are up to 50% cheaper than traditional car rental companies. We also offer more flexibility than car leasing companies. For Owners we offer the ability to earn money from a vehicle they are not using. Since 2010 DriveMyCar has managed over 1000 rentals for thousands of Owners and Renters.

In Victoria, we have partnered with RACV, Victoria’s largest member organisation, to create RACV DriveMyCar This will allow owners to rent their car to an even greater community of renters; and renters to choose from an even greater range of cars to rent for less money.

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Owner

• Upload details and photographs of the car available to rent.
• Receive and accept booking requests. Arrange a handover time and location with the Renter.
• Complete an inspection report and take photographs to confirm condition of the car at the beginning of the rental.
• Receive regular payments from DriveMyCar.
• Arrange return with the Renter and complete an inspection report.

Renter

• Search for suitable cars nearby and make a booking request.
• DriveMyCar verifies ID and performs a credit check.
• Make initial payment including a security deposit via credit card. Rental fees include collision damage cover and 24/7 roadside assistance.
• Arrange a handover time and location with the Owner.
• Return the car to the Owner at the conclusion of the rental period.

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Yes, all users must be registered to make a booking request and rent a car.

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It is completely FREE to register, search for cars and list cars to rent.

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• 24/7 roadside assistance
• Coverage for accidental damage and theft
• Rental agreement
• Servicing and registration

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Yes, the DriveMyCar website automatically generates a Rental Agreement which is sent to the car Owner and the Renter on confirmation of the rental. As this is a legally binding agreement, both the car Owner and Renter must read and sign it prior to the vehicle handover.

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The Vehicle Inspection is performed by both the car Owner and Renter at the time of handover. A proper inspection involves you checking and photographing a number of key areas on the car as well as noting any current damage. All defects and scratches are to be noted and the odometer reading is recorded on the Vehicle Inspection Report. Both parties must sign the Inspection Report. The same applies when the car is returned.

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DriveMyCar have a motor fleet insurance policy with an international insurance provider (approved by Australian Prudential Regulation Authority) that covers vehicles while subject to a valid rental.

The DriveMyCar motor fleet insurance policy automatically extends to cover Renters for accidental damage and theft provided that they abide by the terms and conditions of the rental.

For vehicles designated as Express Fleet Vehicles the Owner grants the Renter automatic damage cover as an Insured Person under the policy referred to as the Lumley General Policy.

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In the event of minor damage, the Renter must contact the car Owner immediately. If the damage is deemed to be non-fair wear and tear, the Renter must pay for the repair of the damage up to the Damage Liability amount shown in the Rental Agreement. In the event of an accident, the Renter must comply with the relevant state laws, such as checking whether anyone has been injured, exchange information with any involved party and report the accident to the police and the car Owner. The car Owner is to then lodge an accident claim via their DriveMyCar online account.

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In the event of an insurance claim for vehicle damage, the Renter must pay the Damage Liability Charge. This amount is shown in the Rental Agreement.

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Car servicing and registration is paid for by the car Owner.

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All car Owners must ensure that they have valid and appropriate Compulsory Third-Party (CTP) insurance for their car whilst it is being rented. In particular, if the CTP insurance policy cover is listed as “private” cover, the Renter may not be covered for third-party personal injury. In order to ensure cover a “commercial” or “business” CTP insurance may be required. As the CTP legislation varies in each state we invite you to check with your local authority.

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A pre-authorisation is used to confirm that your credit card details are valid. It works by charging $1 to your nominated credit card and refunds the same amount back after the card is verified. If you do not go ahead with a vehicle booking, the pre-authorisation expires, usually within 1- 5 business days.

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Renters join for FREE! Just click on the "Join" button and enter your details.

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The Renter may cancel a Booking after they have signed the Rental Agreement subject to a cancellation fee pursuant to the following conditions:
The value of the remaining rental up to $200 or 30% of the remaining rental value, whichever is the greater.
Alternatively provide 60 days notice and pay a $200 administration fee

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Once a rental booking has been confirmed, both the Renter and car Owner agree to a time and location to meet and handover the car. This is typically the owners address and is displayed on the car profile page. At handover, both the Renter and Owner need to complete and sign an Inspection Report. Once complete, the car Owner gives the Renter the keys.

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Only the Renter nominated on the Rental Agreement is allowed to drive the car during the rental period. Any additional Drivers must be registered DriveMyCar users and approved by DriveMyCar to drive the vehicle during the rental.

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All cars must be roadworthy with current registration for the term of the rental period. Car Owners sign a declaration in the Rental Agrement stating that the car is in good working condition. If this is not the case, the Owner will be charged for the cost of roadside assistance.

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Yes. The standard free km allowance is 100 kilometres per day, with a charge per excess km as specified in the rental agreement. Renters can negotiate an additional kilometre allowance with the Owners, but MUST do so prior to commencement of the rental period.

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Yes. All car usage restrictions are outlined in the Rental Agreement, however, please check with the Car Owner to see if there are any additional car restrictions.

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Yes. The Renter must return the car in a clean condition and with the same amount of fuel that the car came with.

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DriveMyCar provides full customer support to both car Owner and Renters.

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Yes. Roadside Assistance is available nationwide and can be accessed 24 hours a day by calling the number listed in your Rental Agreement. If the car requires roadside assistance due to technical, mechanical or circumstantial failure not attributed to the Renter, the car Owner will be liable for the payment of all roadside assistance costs or charges including call out costs, towing fees and any replacement parts.

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For Short Term bookings (1 month or less): Renters will be charged the whole fee as well as a Securoty Deposit when the booking is approved.

For bookings of more than 1 month: Renters will be charged the first three weeks in advance as well as a Security Deposit to cover any addition charges.

A second payment is made 14 days later before all future payments being charged to the Renter on a monthly basis.

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DriveMyCar charge Renters a Security Deposit to cover any additional charges (such as fuel, additional kilometres or damage etc.).

The Security Deposit, less any additional charges will be refunded to the Renter within 7 days of the vehicle being returned in accordance with all terms & conditions.

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Listing your car is easy and only takes 5 minutes. Click on "Join Now" at the top of any page and fill out the form to register as a user. If you are already registered, simply login with your user name and password and go to Car Listings in the My Account's Car Listing section. Click on Add Car and complete the car details form. You can always update your contact details, car listing details and change your vehicle availability status at any time.

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Yes, once registered you can list as many cars as you wish. Simply login with your user name and password and go to the Car Listing in the My Account section.

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Both car Owners and Renters can manage car listings or rental bookings from their online account. They can view the status of booking requests; get access to car Owner or Renter information, view/download forms and email customer support.

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Car Owners can make a car rental cost or damage claim in the My Account section.

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Renters must contact the car Owner to inform them of any delay in the return of the Owners vehicle. Owners are entitled to charge Renters the advertised daily rate for any vehicle returned more than 2 hours after the agreed return time. If the car is not returned and the car Owner is not able to contact you, the car may be reported stolen. PLEASE ENSURE THAT YOU ARE CONTACTABLE.

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DriveMyCar charge Renters a Security Deposit to help protect Owners from any unpaid charges.

If the Renter payments are declined, DriveMyCar will attempt to liaise with the Renter and recharge them for any missed payments. If these attempts fail, DriveMyCar will pass on all default payments to our Debt Collection Agency. This may affect the Renters credit rating.

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All cars rented via DriveMyCar are covered by insurance. If the car is deemed stolen please notify us immediately and we will provide all the available Renter information to the Police. In the event that the car is not returned, an insurance claim can be lodged via the My Account section on the DriveMyCar website.

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On verification that the Renter has broken the Booking Terms and Conditions, DriveMyCar can arrange for your car to be picked up and returned to you. Fees and charges apply; however, in some circumstances these can be passed on to the Renter.

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